KOLIVO™ OnIT™
IT support when your team needs practical help.
User assistance, troubleshooting, monitoring follow-up and technical support to keep daily operations moving.
Service overview
Support for the everyday issues that slow teams down.
OnIT helps organizations resolve common IT issues, assist users, review monitoring signals and provide technical support when the situation requires it. It is a standalone KOLIVO™ service. Some clients may receive included support hours as part of a broader service agreement, but OnIT remains a dedicated support offer.
Capabilities
Clear support services without unnecessary complexity.
User assistance
Help for access issues, accounts, productivity tools, workstations and everyday technical blockers.
Technical troubleshooting
Guided support to diagnose problems, identify next steps and help users get back to work.
Monitoring follow-up
Review of alerts, availability issues and technical signals that may require action before they become bigger problems.
Environment support
Support for approved devices, services and environments with clear authorization and traceability.
Support hour banks
Use prepaid or included support time with clear visibility on what was used and what remains.
Documented interventions
Requests, notes, time and resolution details are documented so support stays accountable and easy to follow.
OnIT™ Toolbox
Your team's self-service IT toolkit.
The OnIT™ Toolbox can make common IT requests easier to submit and track. Available actions and portal access are defined in your service agreement.
Discuss Toolbox accessPricing
Transparent support packages.
Choose a prepaid hour bank or a monthly retainer. All packages include full documentation, response SLA, and access to the OnIT™ Toolbox.
Pay-as-you-go
Billable support at an hourly rate. No commitment. Ideal for occasional needs.
- Hourly billing
- Full documentation
- Email & portal requests
- No minimum
Hour Bank
Prepaid support hours with usage tracking as agreed.
- Prepaid hour blocks
- Usage tracking
- Response terms in agreement
- Rollover if contracted
Monthly Retainer
Dedicated monthly support capacity with agreed response targets and optional monitoring.
- Dedicated monthly hours
- Response targets in the agreement
- Monitoring where included
- Periodic review
How support works
Common requests
Know where each request stands.
The request channel, reporting and access provided to your team are defined in the OnIT service agreement. Gate remains a consulting-client portal, not a separate OnIT licence.
OnIT™ — Démarrer
Ready to get started with OnIT™?
We will confirm your service agreement, access and onboarding steps before support begins.
Discuss your needs
Environment and support scope
Review the proposal
Service, terms and pricing
Plan onboarding
Access and start date after agreement
Already have an account? My KOLIVO
Get reliable help without adding another layer of confusion.
OnIT gives your team a practical way to get technical support, resolve issues and keep work moving with a service that stays clear, documented and accountable.
Start a conversation